Travel Resources

Prepare for the unique requirements of university travel by reviewing a checklist and answers to frequently asked questions, available on the Procurement Services website.

Customer service and cancellations

A Travel and Hospitality Card can be used with ISU's contracted travel agencies. If a trip booked through a contracted agency is canceled, credits are applied to future university travel. ISU will not reimburse canceled travel fare purchased with a personal credit card.

The university's contracted travel agencies also are familiar with requirements for use of federal funds, and can provide assistance with travel issues, such as transportation delays or complications, natural disasters, and national or international emergencies. 

Collegiate Travel Planners (CTP)

Phone: 855-261-7787 or 888-758-4625

  • After hours: 800-823-9917 ($16 fee)

Email: isutravel@ctptravelservices.com

Business Hours: Weekdays, 7 a.m. to 6 p.m.

Booking Fees: Online ($5), phone/email ($25), after-hours calls ($16)

Concur Travel Portal: User self-registration

Key Travel

Phone: 646-289-6836

  • After hours (inside U.S.): 888-339-1502 ($50 fee)
  • After hours (outside U.S.): 001-646-289-6808 ($50 fee)

Email: iowastate@keytravel.com

Business Hours: Weekdays, 9 a.m. to 5 p.m.

Booking Fees: Online ($8), phone/email ($25)

To register for an online account, email bookersus@keytravel.com

Key Travel Portal: my.keytravel.com/us